1. Online booking | You can book online in just a few minutes. Navigate to our ‘Book Now’ section and select the services you require, choose a preferred date and time, and confirm your booking in a few easy steps.

2. Phone booking | You can call us directly if you desire to speak to a member of our squad. Our friendly customer service representatives are ready to assist. Call/text us at (855) 647-4898 to arrange your cleaning service.

3. Email us |. Drop us an email at info@goldentouchsquad.com with your preferred date, time, and services required. Our team will get back to you promptly with a confirmation.

4. Social Media Direct Messaging | We’re active on social platforms like META (a.k.a Facebook), Instagram , and Tik Tok @thegoldentouchsquad. Feel free to ‘DM’ (Direct Message) us with your inquiries or booking requests, and we’ll be more than happy to assist.

Remember, our Golden Dream Team is just a click away, ready to transform your spaces with our signature gleam!

We prioritize precision and perfection in every task we undertake. The number of cleaning professionals dispatched to your location will be thoughtfully determined based on various factors.

For more intimate spaces or homes under 1,500 SQFT, typically, one dedicated member may be assigned. This ensures a personalized touch without any compromise on the quality of service. Conversely, larger homes or those that necessitate a suite of add-on services might witness the collaborative magic of a duo.

While factors such as the time of day, season, and unforeseen circumstances can influence our squad assignments, rest assured that our aim is always to provide the gold standard in cleaning, tailored to your unique needs.

If you have a preference regarding team size or are under time constraints, we encourage you to share this with us. Whether it's a note during the online booking process or a simple phone call, your preferences matter deeply to us. Our commitment is to orchestrate the perfect cleaning experience for you.

Absolutely! Your peace of mind is our utmost priority. We're proud to say that we are fully bonded, extending the golden standards we uphold even to our insurance. If you're not familiar with bond insurance - no worries. Let us explain…

Bond insurance is our assurance to you, covering any belongings that might be wrongfully taken by a service provider. Should you ever suspect an item has been removed from your premises without consent, please inform us immediately. We will support you in taking the necessary steps, including initiating a police report.

However, it's paramount for us to emphasize the level of trust we place in our team. Each member undergoes a rigorous vetting process, complete with comprehensive background checks. This meticulous approach ensures that we not only send you cleaning experts but also individuals of integrity. As a testament to our standards, we've never had to invoke our bond insurance.

You're not just getting a cleaning service; you're gaining a trusted partner dedicated to transforming your spaces with security and serenity in mind.

Yes! We understand that life can be unpredictable. Thus, if you ever need to adjust an appointment, we kindly ask that you inform us at least 24 hours in advance.

Please note, there is a $60 fee for cancellations received less than 24 hours of the scheduled appointment time. This is to help us maintain our commitment to our Golden Dream Team and ensure they remain engaged.

Your convenience is paramount, and you're always free to cancel an appointment. As a gesture of goodwill, we'd appreciate as much notice as possible so we can optimize our schedules and continue to deliver the golden standard of cleaning services.

Your card will be charged the day of service unless other arrangements have been discussed and agreed upon.

Cancellation & Holds:

In the rare instance you need to cancel, any pre-service hold typically reflects back in your account within 3-5 days.

Your trust is golden to us, and our transparent billing practices are designed to ensure clarity and confidence in every transaction. We appreciate your understanding and are always here to answer any further queries!

You do not - enjoy yourself and relax and let us create refreshed space for you.

While we cherish every opportunity to connect with our wonderful clients, we understand that life gets busy, especially during pivotal transitions such as moving in or out. In fact, for move-in/move-out scenarios, once your space is vacant, we recommend enjoying your time elsewhere for a seamless cleaning experience. Let's face it, waiting in an empty residence can be less than thrilling.

Your presence is entirely your call. As long as we have clear access, whether through a gate code, a discreetly placed key, or any other means, our squad can work their magic even in your absence. Rest assured, the security of your space is paramount, and we'll make sure everything is properly secured once the transformation is complete.

If you've made up your mind to let us handle things while you're out and about, simply guide us on access details during the booking process. And if plans change, worry not! Just reach out, be it through a call, email, or your Golden Touch Squad account, and update us. Your convenience is at the heart of our service.

Looking forward to adding our golden gleam to your space!

Our Deep Cleaning Experience is designed to provide a comprehensive, top-to-bottom refresh of your space, focusing on every detail to create a clean and tranquil environment. This service includes thorough cleaning and sanitization of high-touch surfaces, deep scrubbing of kitchens and bathrooms, dusting and polishing of furniture and fixtures, and detailed attention to floors.

While our Deep Cleaning Experience covers a wide range of services, it does not automatically include steam cleaning of carpets. However, we understand that carpets and rugs can hold dust, allergens, and odors that impact your space’s freshness. For this reason, we offer professional steam cleaning as an additional service, available upon request. Our steam cleaning option uses high-temperature, eco-friendly methods to effectively remove embedded dirt and stains, leaving carpets revitalized and contributing to a healthier indoor environment.

If you would like to add steam cleaning to your Deep Cleaning Experience, simply let us know during the booking process. We’re here to customize your service to meet you

Diving deeper than our standard cleaning, our deep cleaning service is where our squad truly shines, ensuring every corner radiates with pristine perfection. This specialized service envelops:

• A meticulous dusting of baseboards to showcase their true elegance.

• Gentle care of blinds, reviving their pristine charm.

• The rejuvenation of doors through dedicated wiping.

• A careful dusting of AC vents, ensuring a fresh airflow.

• Restoring light switches and power outlets to their untouched brilliance.

For a more comprehensive insight into our deep cleaning magic, kindly visit our deep cleaning page on our website.